- 14 - The best advice we can offer is to be courteous, thoughtful, and considerate to your roommate. Please keep in mind these basic rights of a roommate: o The right to live in a clean building and room o The right to expect that a roommate will respect one’s personal belongings o The right to read and study without undue interference o The right to sleep without undue disturbance from noise, roommate’s guests, etc. o The right to free access to one’s room and facilities without pressure from a roommate o The right to personal privacy o The right to be free from fear or intimidation and physical or emotional harm o The right to have guests during visitation hours with the expectations that guests are to respect the rights of the host’s/hostesses roommate or other hall residents No matter how much you like your roommate, or how well you get along, there are always going to be disagreements. Learning to accept and tolerate ideas and beliefs different from your own is one of the most important experiences you can have. However, if you do have a complaint or disagreement with your roommate, don't ignore it until the problem worsens. You can accomplish more successes by just saying, "Let's talk." If you encounter a difficult or uncomfortable situation with your roommate, and have discussed the matter with him or her, please contact your Resident Assistant for help. The Resident Assistant can help you work out those challenges in a professional way and provide you with guidance and helpful suggestions. Emergency/Maintenance Procedures Maintenance Request Procedures If a student has a maintenance request or other concerns regarding the physical upkeep of their room they can submit a maintenance request form via Roompact. Should the student have an issue of a more pressing matter (broken lock, plumbing problem, broken heater, etc.) they can call the Office of Residence Life at (605) 626-3007 between 8:00 a.m. to 5:00 p.m., Monday through Friday. If a serious maintenance concern arises after 5:00 p.m. or during the weekend, the student should contact their Resident Assistant or the Primary Staff Member On-Duty. It is important that you report problems before they become an emergency. For example: 1. Please report your shower draining slowly vs. your bathtub has standing water and won’t drain at all. 2. Please report the pipe under the sink dripping vs. the pipe has been leaking for a month and now has a steady stream of water. Little problems can be avoided with preventative measures. On-Duty Personnel A member of the Office of Residence Life Staff is on duty at all times. If you have a security, maintenance, or other concern from 8:00 a.m. until 5:00 p.m., Monday thru Friday, please call the Office of Residence Life at (605) 626-3007. After 5:00 p.m. and on weekends, you may call the Primary Staff Member On-Duty for the residence halls at (605) 290-5699. Campus Security Officer
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