Student Affairs Strategic Plan 11 KEY PERFORMANCE INDICATORS (KPIs) KEY PERFORMANCE INDICATORS (KPIS): are the critical (key), quantifiable indicators of progress toward an intended result. KPIs provide a focus for strategic and operational improvement, create an analytical basis for decision-making, and help focus attention on what matters most.1 KPI 1: 78% of first-time, full-time, baccalaureate degree-seeking students will be retained into the second year by 2030. 2019 75.9 2020 68.8 2021 73.4 2022 75.1 2023 77 KPI 2: 38% of first-time, full-time, baccalaureate degree-seeking students will consistently graduate within four years by 2030. 2016 39.6 2017 31.6 2018 34.5 2019 38.6 2020 35.6 KPI 3: 85% of female students will agree that they “feel safe on campus” by 2030. In 2022, 78% of female students agreed or strongly agreed that they felt safe on campus, as measured by the Administrator-Researcher Campus Climate Collaborative (ARC3) Survey. In 2025, 87% agreed or strongly agreed that they felt safe on campus, meeting this KPI. KPI 4: 60% of students will report that they know where to go to report sexual misconduct by 2030. In 2022, 43% of students agreed or strongly agreed that “I would know where to go to make a report of sexual misconduct”, as measured by the Administrator-Researcher Campus Climate Collaborative (ARC3) Survey. In 2025, 67% of students agreed or strongly agreed that they knew where to make reports of sexual misconduct, meeting this KPI. KPI 5: 90% of students will say that they “feel safe in their residence hall”, as measured by Factor 8, Q051 of the ACUHO-I/Benchworks Resident Assessment. In 2022, 83.4% of students reported that they feel safe in their residence hall. In 2024, 86.9% of students reported that they feel safe in their residence hall. What gets measured gets done. Peter Drucker Renowned Business Consultant 1KPI.org is an online resource for KPI practitioners sponsored by Balanced Scorecard Institute (BSI), a Strategy Management Group company.
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