16 Student Affairs Strategic Plan Objective 3. DRIVE EXCELLENCE IN STUDENT SERVICES: “Excellence is the gradual result of always striving to do better.” - Pat Riley. 26. Select and transition to a new platform/solution for HOWL (New Student Orientation) event registration to improve functionality and the overall student experience. 27. Adopt 100% paperless solutions to modernize service delivery, improve data accessibility and security, and minimize operational costs. 28. Working with Institutional Research and Technology Services, create and publish a dashboard to track progress on the Student Affairs Strategic Plan Key Performance Indicators. 29. Enhance the efficiency and utilization of ACCESS Northern by leveraging its features to allow faculty to securely transmit testing information, receive and store confidential data, sync with Microsoft Outlook, and enable students to schedule appointments through the platform. 30. Conduct a review and implement recommendations to ensure compliance with the SDBOR Student Immunization Policy including efficiencies, compliance with FERPA, and recordkeeping. 31. Ensure all orientation communications (emails, social media posts, handouts) follow Northern’s Brand Guidelines and reflect a consistent tone that is unified, welcoming, student-centered, and clear. 32. Ensure all technology platforms managed by Student Affairs are fully leveraged to provide excellent student service. 33. Bring back the eco-friendly “Green Box Program” to the Wolves Den. 34. Implement a student and faculty satisfaction inventory within ACCESS Northern to assess the user experience. 35. Implement a client satisfaction inventory for Counseling Services. 36. Further professionalize the Northern Welcome Desk by providing uniforms and name tags to student workers. 37. Write, update, and/or institutionalize 10 Student Affairs policies and share them with campus. 38. Develop a comprehensive and sustained assessment program and produce a Student Affairs Assessment Report by July 1, 2026. 39. Explore and implement options for increasing the efficiency of Counseling Services’ electronic record management systems, including the implementation of a new system or fully utilizing Titanium. 40. With Academic Affairs, launch a campus-wide conversation about academic integrity, train faculty in the resolution process, and establish clear guidelines and support systems to uphold academic standards. This initiative will foster a culture of honesty and accountability, ensuring that all members of the academic community understand the importance of integrity in their work. Objective 4. SUPPORT HUMAN CAPITAL: Our people make the difference. We invest in our personnel as educators and primary service providers to ensure highquality student success programs and operations. Student Affairs team members are creative, flexible, and prepared to respond to student needs in an ever-changing environment. We invest in our people to ensure we are prepared to meet the strategic needs of Northern and our students now and into the future. 41. Institute payroll deductions for the faculty/staff meal plans, similar to the Foundation and United Way. 42. Waive the parking permit fee for new employees in their first semester. 43. Update the position description and classification for the Director of Student Rights and Responsibilities and Title IX Coordinator. 44. Create something like “Fight Song Friday” or “Free Coffee Friday”, where employees and students are encouraged to wear Northern apparel, connect with colleagues/peers, and build community. It takes as much energy to wish as it does to plan. Eleanor Roosevelt Human Rights Champion
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