STUDENT AFFAIRS 10 ANNUAL REPORT Dining Services won the ABBY Award for Customer Service – Service Award from the Aberdeen Area Chamber of Commerce in September of 2023. Sodexo was nominated by the community for the award. “Dining Services is always receiving positive feedback within the campus and local community,” said Marty Sabolo, Northern director of residence life and dining services. “We often hear from clients how happy they are with the menu selection, the attention to detail and the extra mile that Chelsea and her staff go to make the event special.” “It is the first time the business has won the award,” said Chelsea Speck, dining services retail and catering manager. According to the Chamber of Commerce, the ABBY awards are designed to recognize businesses with outstanding performance, community customer satisfaction, and excellent business practices. There are two customer service awards: one for service businesses and one for retail. Nominees for the service award are judged on performance, profitability, growth, and stability, by Chamber and economic development professionals from across the United States. “We are grateful for all that NSU Catering does for our campus and are so proud of them for the recognition they have received from the Aberdeen Community,” Sabolo said. Dining Services Wins Abby Award for Customer Service (Adapted from an NSU Media Release). Advancements in Campus Safety Under the leadership of Krista Bau, director of student rights and responsibilities and Title IX coordinator, and with the support of Marty Sabolo and Becky Kuch, significant improvements to campus safety were achieved during the 202324 academic year. Maintaining a safe campus community is not possible without careful planning, strategic efforts, key partnerships, appropriate technology, and a well-trained team. Safety is a top enrollment driver, and Northern is known as one of the safest campuses in the region. New Campus Police Officer Eric Paul joined the team as our campus police officer in August 2023. (See Officer Paul’s bio on page 6). As the campus police officer from Aberdeen Police Department (APD), Officer Paul is stationed on campus and serves the Northern community during the academic year. Given our student population, Northern would not be able to operate a cost-efficient and professionally managed law enforcement unit without support. APD also provides training and other services free of charge to the university community, like ALICE Active Shooter Training and the Prescription Medication Takeback. New Campus Safety Hours, Contact Information, and Location Beginning in the fall, Officer Paul’s hours changed to Tuesday through Friday, from 12 p.m. to 10 p.m. These hours advance campus safety by providing additional opportunities for Officer Paul to interact with students, attend events, and provide safety escorts when needed. To invite Officer Paul to an event or to give a classroom presentation, please call or text 605-380-8925. Officer Paul may now be reached directly at 605-380-8925. Call or text for all non-emergency campus safety needs and safety escorts, 24-7. Dial 911 for emergencies. Officer Paul and Campus Safety have a new home in Suite 222, Student Center from 12 p.m. to 5 p.m., and room 167 Great Plains East from 5 p.m. to 10 p.m. All students may access the Lobby of Great Plains East, between 7 a.m. and 10 p.m. Sunday through Saturday. Pack Pass Mobile ID Northern’s ID cards have gone digital! Students prefer to access residence halls and other campus services with their cell phones. Cardless access decreases card-sharing, door propping, and lockouts, thereby improving campus safety while advancing customer service. Our appreciation to Technology Services for this great improvement to the Pack Pass. Mobile access is Key Result 39 I of the Student Affairs Strategic Plan (2021-2025). Disruptive and Dangerous Students Behavior Presentation In February, Dean Blackburn, Dean Schwan of the School of Education, and director of student rights and responsibilities, Krista Bau provided faculty and staff guidance on how to respond when dealing with disruptive and dangerous students in the academic environment during an hour-long presentation. Participants learned how to set clear behavioral expectations through classroom standards and university policy. The Disruptive and Dangerous
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