STUDENT AFFAIRS 11 ANNUAL REPORT DANNEN, RESIDENCE LIFE AND BLACKBURN STAFF PERFORMANCE AWARDS April 2024 —Student Affairs had much to celebrate at the Northern State University Annual Staff Performance Awards. Michelle Dannen, residential facilities coordinator, was honored with the Student Services Award for her outstanding commitment to enhancing the residential student experience at Northern State University. Since stepping into her role in October 2022, Dannen has made a lasting impact on both the quality of residential facilities and the level of customer service provided to students. As the vital link between Student Affairs, Facilities Management and the student community, Michelle Dannen plays a key role in ensuring that students enjoy a safe, comfortable and wellmaintained living environment. Her work directly supports student success by focusing on the day-to-day details that shape the residential experience—from timely repairs to facility upgrades and student-centered service. Dannen brings a wealth of experience to her role, having previously served as a sales manager at Herberger’s and with the Brown County Register of Deeds Office. She studied at the Brown Institute of Minneapolis and Minnesota State Community and Technical College in Fergus Falls. Her professionalism, responsiveness and student-first mindset have earned her the respect of colleagues and students alike. Whether coordinating with maintenance teams, responding to student concerns or supporting long-term facility planning, Dannen exemplifies what it means to serve with care and excellence. In recognition of their exceptional collaboration, resilience and dedication to student success, Residence Life and Dining Services — led by Marty Sabolo, with team members Laine Converse, Michelle Dannen and Melanie Neiber — was awarded the Teamwork Award. Their achievements over the past year speak volumes. In fall 2024, the department achieved a 13% increase in occupancy compared to fall 2023. That momentum continued into spring 2025, with occupancy rising over 14% from the previous spring. Even more impressively, they accomplished this with 20% fewer staff members than the year before—demonstrating remarkable efficiency and dedication. While these numbers are impressive, the team views them simply as part of their mission: to provide a safe, secure and supportive living and learning environment for students, while also contributing to the university’s financial health. Among their many accomplishments this year: • Launched “The Vortex”, a new gaming community on the third floor of Wolves Memorial Suites • Introduced the region’s first pet-friendly residence hall • Established Northern’s first Faculty-in-Residence program, with a second set to launch in fall 2025 • Earned recognition from Niche Magazine for having the best residence halls in the state Behind the scenes, the Residence Life team works tirelessly—often around the clock. From responding to latenight mental health crises and emergency maintenance calls to managing fire alarms and supporting students during breaks, their commitment is constant. They are on call 24/7, 365 days a year, ensuring that students and guests always have someone to turn to. The team also continues to lead with data. They administered the Skyfactor Benchworks Residence Hall Survey to all residential students, using the results to update and refine 27 action items aimed at improving the student experience. Their willingness to seek feedback—and act on it—demonstrates courage, professionalism and a deep commitment to continuous improvement. Quick Takes, continued…
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