26 NSU STUDENT HANDBOOK 2021-22 school official is a person employed by the University in an administrative, supervisory, academic or research, or support staff position (including law enforcement unit personnel and health staff ); a person or company with whom the University has contracted as its agent to provide a service instead of using University employees or officials (such as commencement photographers, NSU Foundation, or consultants, an attorney, auditor, or collection agent); a person serving on the Board of Trustees; or a student serving on an official committee, such as a disciplinary or grievance committee, or assisting another school official in performing his or her tasks. Per the Solomon Amendment, recruiting information is supplied upon request to U.S. military recruiters. Students may change information on their record if they can prove it is inaccurate. Grade changes are made at the request of the faculty member who gave the original grade and with the approval of the faculty chair. Student records, including admission records, are maintained under the supervision of the Vice President of Enrollment Management and Student Affairs. Academic records are maintained under the supervision of the Registrar. A complete copy of NSU Privacy Act Policies and Procedures is available on the Registrar’s Office website. STUDENT ACADEMIC GRIEVANCE PROCEDURE Students who feel that they have been aggrieved by a decision or action of a NSU faculty member relating to class absences, grades, and classroom behavior, shall follow the procedure outlined below if they wish to bring their grievances to a resolution. The NSU administration, faculty and students believe a grievance procedure is necessary to avoid unresolved differences. Consequently, these procedures have been adopted: A. After an attempt at informal resolution between the student and faculty member, any student with an academic grievance shall first file a written complaint with the faculty member involved and during a scheduled conference shall request relief from that person. This filing must occur within ten (10) school days after the alleged grievance. If the alleged grievance occurs during the last two weeks of the fall or spring semester, a written decision by the faculty member must be made and sent to the student by registered mail within ten (10) school days after the written grievance has been filed. B. If the faculty member’s decision does not satisfactorily resolve the grievance, within five (5) school days of receipt of the decision the student shall file the written grievance with the appropriate department chairperson and division dean to request relief. Within two (2) days of receipt of the written grievance, the chairperson shall send a copy of the grievance to the faculty member. At this point the faculty member, the department chairperson, the division dean, or the student may request that the discussion of the grievance include all four parties. The request of any one of the individuals shall be honored. Joint or separate recommendations by the dean/ chairperson shall be sent to the faculty member and the student within ten (10) school days after the written grievance has been filed with them. C. If a chairperson’s action or decision, in the role as a faculty member, is being grieved, and if resolution satisfactory to the student is not reached as outlined in step A, a written grievance shall be filed with the appropriate faculty chair and procedures similar to those outlined in step B shall be followed. D. If a faculty chair’s action or decision, in the role of faculty member, is being grieved, and if resolution satisfactory to the student is not reached as outlined in step A, a written appeal may be filed with the Academic Grievance Committee as outlined in step C. E. Within five (5) days of receipt of any recommendation(s) from the faculty chair/unit head, the faculty member shall notify the student of acceptance or rejection of the recommendation(s). If the grievance is still unresolved, the student may forward a written appeal to the Academic